Microsoft Dynamics Partner Roundup: Enhancing customer experience; Acquisition; Partnerships
Summary
• None PLDT goes live with the Amdocs Customer Engagement Platform to redefine customer experiences • None Multisoft establishes Norwegian presence through the acquisition of Mysoft • None Integrated Rental announces strategic collaboration with Microsoft to bring Integrated Rental solutions to Microsoft Dynamics 365 PLDT goes live with the Amdocs Customer Engagement Platform to redefine customer experiences Amdocs, a provider of software for media and communications companies, has announced that PLDT Inc. has gone live with the Amdocs Customer Engagement Platform. The new system helps PLDT work more efficiently by speeding up customer issue resolution and reducing wait times, the companies said. Developed by Amdocs and Microsoft, the cloud-based customer engagement platform brings together marketing, sales, and service in one AI-powered system. It helps PLDT offer personalized services, streamline operations, and manage customer support more efficiently across all channels, according to the companies. Multisoft establishes Norwegian presence through the acquisition of Mysoft Multisoft, a provider of systems for membership and interest organizations with its Softadmin member offering, is strengthening its position in Sweden and Norway through the acquisition of Mysoft.