O&S Doors boosts customer service experience with logistics software
Summary
Integrated with the company’s ERP system using the Podfather API, customer orders are automatically allocated to a vehicle and driver. Using the Podfather app, drivers can access their schedule together with last-mile routing and navigation, as soon as it is created and without needing to go into the office. Drivers also use the Podfather app to capture, record and share, in real-time, proof of delivery evidence including date, time and location stamped signatures and photographs. O&S Doors IT manager Gareth McMurray said: “Podfather’s POD features have had a significant, and hugely positive, impact on our business. Any remaining issues can be resolved at first point of contact with instant access to digital delivery documents, stored in the cloud, containing date, time and location stamped signatures and photos.