Peopleware Releases 2025 Workforce Management Benchmark Report
Summary
The findings highlight three emerging key themes: how organizations are navigating operational efficiency, the rising complexity of hybrid working models, and the imperative need to better engage employees.The strategic importance of WFM is undeniableAccording to the report, 99% of professionals view it as critical to organizational success. Organizations that implement WFM solutions effectively report increased efficiency, reduced planning effort, and lower turnover and hiring costs, all of which contribute directly to profitability. Notably, organizations that invest more than 9 hours per week in engagement initiatives are 3.8x more likely to report highly engaged employees than those investing fewer than 4 hours.To address these challenges, the report identifies these critical priorities for 2025:Reinforcing WFM’s strategic role: Findings suggest that demonstrating ROI through improved efficiency, reduced turnover, and increased profit can strengthen executive support for long-term WFM investment.Reducing the reliance on fixed shifts: The report highlights demand-driven, optimized scheduling models as a way to improve customer satisfaction and operational efficiency.Tracking people-centric KPIs: The data shows a growing emphasis on balancing service-level metrics with employee-focused indicators, such as turnover and engagement scores, to support both performance and retention.Get the full report: Download Peopleware’s 2025 WFM Benchmark Report at www.peopleware.com/report/wfm-benchmark-2025.About Peopleware:Peopleware is a leading workforce management solution, designed to help organizations of all sizes to empower their people to do outstanding work. Peopleware’s comprehensive and innovative platform features advanced forecasting, scheduling, real-time management, and employee engagement tools. Peopleware is trusted by a global community of 500,000 users in over 30 countries worldwide, to optimize their workforce efficiency and boost employee morale every day.