ServiceNow K25: McDermott vaunts agentic AI platform as revolutionary | Computer Weekly
Summary
ServiceNow CEO Bill McDermott hailed AI as an “absolute requirement” for the survival of humanity at the supplier’s Knowledge 2025 customer and partner conference in Las Vegas. The supplier announced “new AI agents for CRM that can complete tasks autonomously, scale call centers and sales teams, and make true self-service a reality. With ServiceNow CRM, we’re putting AI to work to drive customer loyalty through faster resolutions, lower case volumes, accurate configurations, while also reducing costs”. Tiffany Smith, chief security officer and head of IT operations at Farm Credit Mid-America, added: “We have a strong vision for how technology can better serve rural communities and agriculture – and ServiceNow is helping us bring it to life. “With ServiceNow’s AI-powered platform, we can ensure our team members have the tools and the insights they need to resolve issues faster and deliver the consistent, quality service our customers count on.