Agentic AI could yield creative futures if it augments human workers | Computer Weekly
Summary
Kiran Raj, head of disruptive tech at GlobalData, says agentic AI has the potential to reduce administrative burdens in healthcare, streamline financial transactions, or optimise energy systems. During his keynote at the Nvidia GTC event recently, Huang described agentic AI as “the next wave” of intelligent systems, ones that can reason, plan and act with far greater autonomy than today’s predictive models. As soon as we switched over to the GenAI version [of our chatbot], negative customer comments dropped off completely “Agentic AI isn’t just another technological evolution,” says Leslie Joseph, principal analyst at Forrester. The time to act is now – companies that wait risk obsolescence.” Unlike traditional automation tools or standalone large language models (LLMs), agentic AI is defined by its autonomy and adaptability. What’s music to my ears as a CTO is where people can improve the solution without having to use my engineers or my capacity.” Pettersen highlights five early use cases, ranging from managing baggage queries and occupancy rules to processing cancellations and special requests, all of which can vary dramatically in format and language across airlines and hotels.