transcosmos develops "trans-AI Answer" in South Korea, a solution that auto-responds to customer inquiries on social media and via e-mails
Summary
Clients can personalize the solution settings to enable human agents to confirm responses before sending them to customers for inquiries that require human involvement, or to make AI respond only to inquiries for specified categories. transcosmos will continue to develop new AI solutions that meet the needs of clients to help companies run their business efficiently. The services include IT solutions development, e-commerce, digital marketing, field services (FS), management of lifelong learning institutes and education consulting, contact center opening and management, direct mail (postal delivery), omnichannel system development and management (mobile, e-mail, postal delivery), and more. Offering optimum services for each individual client across industries and sectors, transcosmos Korea helps clients optimize costs and boost sales, productivity and customer satisfaction (CS). Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients excellent products and services to consumers in 46 countries/regions around the globe.