As AI agents multiply, IT becomes the new HR department
Summary
These are the insights from a panel hosted by Deloitte at the recent Mobile World Congress, exploring the emerging role of AI agents within enterprises. Agentic AI enables the stitching together of enterprise workflows, agreed Fred Devoir, global head of solution architecture for telco at Nvidia. "Until now, weve never had a technology that could ideate, or execute independently," said Abdi Goodarzi, head of gen AI products, innovations and new businesses for Deloitte. The agentic AI services take on many of the onerous tasks of humans -- essentially, a parallel workforce forms, but onboarded and managed by IT instead of HR. The IT department also takes on the roles of "curating, guardrailing, training, and fine-tuning AI agents to do specific tasks and interact with human workflows.