Konecta secures €150 million in new funding to accelerate its plan regarding GenAI and digital innovation
Summary
Madrid, 14 February 2025 Konecta, a global leader in customer experience (CX) and digital services, has successfully secured 150 million in new funding, structured as a 50/50 split between equity and debt, with the support of its shareholders, as well as existing and new lenders. Under the leadership of CEO Nourdine Bihmane, the plan emphasizes GenAI-driven innovation, global expansion, and workforce upskilling to propel the companys evolution as a hybrid experience player.A key pillar of this strategy is Konecta Digital, a newly established business unit dedicated to accelerating AI adoption and integrating digital-first solutions across Konectas global operations. As part of its international expansion, the company has launched a new multi-lingual hub in Egypt supporting its global operations, and has expanded its presence in India, enhancing its offering for English-speaking markets and digital services. The plan includes training 4,000 employees in advanced GenAI tools, deploying AI-driven virtual assistants, and streamlining operations to create a more agile and tech-savvy workforce. With a 2.5 billion revenue target by 2028, of which 30-40% will be driven by GenAI-powered digital services, Konectas recent 150 million funding provides Konecta with strong financial backing to accelerate its three-year investment plan.This strategic move follows a strong recovery in 2024, marked by the successful completion of Comdatas integration, which has enabled significant EBITDA growth and an improved operating margin.