Afshan Kinder Joins Burnie Group as Practice Leader, Contact Center
Summary
"Afshans deep expertise in contact center strategy and operations, coupled with her passion for driving meaningful change, will be invaluable to our clients as they navigate the evolving customer service landscape." "Her deep expertise in contact center strategy and operations, coupled with her passion for driving meaningful change, will be invaluable to our clients as they navigate the evolving customer service landscape." Afshans clients have recognized her as one of the top 25 thought leaders in North America. Her expertise lies in leveraging technology and optimizing processes through proven change management, resulting in high satisfaction for the customers, employees and business. For more information about Burnie Group and its contact center consulting services, visit www.burniegroup.com.