ISC-CX Chosen as Shells Global Customer Experience Partner
Summary
"Our experienced, multi-lingual teams, combined with our state-of-the-art technologies, have proven instrumental in helping Shell enhance their customer journey and maintain their reputation for consistent, high-quality service." This next step in our collaboration ensures that Shell customers worldwide continue to enjoy outstanding service and experiences." Through its expanded role, ISC-CX will support Shell in maintaining and elevating its position as a global leader in customer experience. The bespoke CX dashboard will allow Shell to monitor and optimize performance across all markets, ensuring data-driven decisions that resonate with customer needs and expectations. Their multilingual, local teams on the ground in over 120 countries collect and analyze many millions of data sets per year.