Customer engagement startup Customer360 raises funding from CCAvenue founder
Summary
Founded by Mitul Thakkar, Onkar Bhosle and Mayuresh Shilotri in 2013, Customer360 had previously raised $500,000 in seed funding during its establishment from search engine optimisation firm eBrandz and CCAvenue. The money would be utilised to expand its sales and go-to-market strategy, Customer360s co-founder Thakkar said, adding that the company is also in talks to raise fund in a Series A round. The company offers SaaS-based tools for video chat, screen sharing & mobile in-app support to power customer engagement, and also focuses on intersection of in-app mobile support & real time communication like video and screen sharing. The startup claims to have a customer base of 400 companies, 1,500 agents and having processed 350,000 tickets and 20,000 chats to date. Its clientèle includes businesses like Infibeam, Housing.com, Netcore, Disney, Sennheiser and Samsonite besides both its investors eBrandz and CCAvenue.