4 ways to use AI in employee benefits, plus 3 drawbacks | TechTarget
Summary
AIs predictive analytics can forecast healthcare utilization and employee benefits preferences, among other information, Pierce said. Younger professionals are expecting their employers technology to help them make decisions based on potentially complicated information like benefits options, Pierce said. In addition, HR and other company leaders should not simply trust that an AI vendor is taking care of security concerns. For example, employees might prefer to interact with a person during a discussion about leave management because the worker might be dealing with the loss of a family member or a medical emergency, Pierce said. Conducting routine spot checks after that is also advisable to ensure the technology isnt making mistakes later, St-Jean said.