Streamlining freight claims for brokers: Tai Software and FreightClaims.com team up
Summary
“We wanted to tackle one of the most time-consuming challenges in freight management,” said Daniel Ely, chief product officer, Tai Software. Best of all, they’ll have the tools to confidently scale their business.” According to a company press release, freight claims are an inevitable part of logistics that often lead to frustration and stress due to delays, miscommunications, and incomplete documentation. Communicating with carriers about claims often further confuses and delays settlements, which has a detrimental effect on customer satisfaction and the bottom line. Ensure regulatory compliance with robust documentation tools, including Optical Character Recognition (OCR) capabilities, to extract data accurately and improve audit readiness. “By leveraging the combined capabilities of FreightClaims.com and Tai TMS, freight brokers can optimize their claims management processes, leading to increased productivity and a stronger focus on customer service,” said Michael Schember, CEO of Freightclaims.com.