transcosmos announces that the company has published the results of "Consumer to Business Communications Trend Survey 2024-2025."
Summary
• Download here (no translation available): https://www.trans-plus.jp/data/2024cx transcosmos began its proprietary annual Consumer to Business Communications Trend Survey in 2016. Under the theme of CX, the Com Survey 2024-2025 analyzes how consumers use communication channels including chat support, official websites, and AI auto-response generators, as well as analytical methods for measuring CX metrics and deriving priorities for improvement. Businesses not only need to improve the self-service completion rate, but also need a hybrid support channel that ensures a successful problem solution. Use the evaluation items that break down pre-and post-purchase communication experience to conduct a competitive analysis to identify specific points for improvement, and enhance your earnings and further differentiate you from others. Building on the report findings, transcosmos will work with you in shifting your customer communication channels to online and setting your approach towards enhancing your CX strategies.