OnviSource and TForge Form Joint Venture to Transform Contact Centers into Intelligent Contact Centers Using AI-Driven Analytics, Automation and Communications Solutions
Summary
"We are excited about our partnership with OnviSource, which is set to revolutionize the conventional operation of call centers and enterprises," declared TForges Chief Executive Officer Francois Van Der Merwe. Our clients will have immediate access to all performance data metrics in their complete operations, the capability to make real-time data-driven decisions, and the power to automate actions for optimal efficiency." By using AI-driven solutions to analyze massive amounts of valuable data generated daily and applying intelligent automation, organizations can significantly increase the efficiency and success rate of their inbound customer service, outbound sales and marketing campaigns, debt collection efforts, and revenue management. They stand to gain valuable insights that transform and boost productivity throughout the contact center, drive strategic business outcomes, improve customer experience, and empower agents. "They will use the integrated power of AI, analytics, and automation to interconnect, unify, and optimize the performance of their communications, workforce, customer interactions, and business processes while significantly reducing operating expenses."
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