Tidio Expands Lyro AI to Email, Delivering Market-Leading Automation for Support Teams
Summary
• Seamless Multichannel Integration: A 360-degree view of customer interactions ensures agents have the full context, helping them provide faster, more personalized support without switching between platforms. Managing these channels efficiently is becoming increasingly difficult, made no easier by the fragmented tools offered today," said Marius Laza, Chief Customer Officer at Tidio. "By expanding Lyro AI across Tidios help desk platform, brands can automate routine inquiries on the channels their customers use most—Email and Live Chat—enhancing CSAT scores and freeing resources to focus on complex, high-priority interactions." Tidios comprehensive suite of tools—including live chat, automation flows, email ticketing, order management, and more—empowers businesses to provide fast, exceptional support, improving satisfaction and increasing efficiency. Seamlessly integrating with major platforms like Shopify and WordPress, Tidio serves clients across industries, including Jaguar, ADT Security, Bella Santé Spas and Praktiker, among many others.
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