ICS Partners with CallCabinet to Enhance Compliant Customer Service
Summary
Ken Kiernan, ICS President, commented, “Our partnership with CallCabinet benefits mid-size clients who need on-premise or cloud-based contact center solutions. End-to-end customer journey insight accompanies every deployment with selective AI transcription and call summarization capabilities. CallCabinet integrates with Cisco Webex, Microsoft Teams, Zoom, Avaya, and most leading customer experience platforms. ICS sells and supports Best-of-Breed Customer Experience solutions, including CallCabinet, NICE, Zoom, Omelia, Eventide, Wilmac Technologies, Frontline Group, and others. ICS.cx has installed and supported solutions as large as 10,000 seats for financial, insurance, healthcare, consumer products, and other companies dedicated to superior customer experiences.