Decisiv Reduces Dwell Time with Streamlined End-to-End Service Event Management
Summary
SRM Case 8.0 is the culmination of several significant enhancements that improve ease of use and efficiency for service providers and fleets engaged in servicing commercial assets with upgraded features, including: • Improved Communications with upgraded notes features and a new user interface that makes it easier to review threads and search for and select recipients. • Improved Notifications with SMS capability for replies and links that provide direct access to new mobile case notes. • Enhanced All Cases Filters that provide a create and save capability for quick and easy access to relevant information. "The communication, estimating and notes features in Decisiv SRM have improved our service management processes for more than 17 years," said Jeff Roberson, Vice President of Service Operations at Vanguard Truck Centers, a full-service commercial truck dealer group and leasing operation with locations across 12 states. About Decisiv, Inc. Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry in North America, delivering intelligent asset service management for improved utilization, performance, security, and compliance.
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