Accessibility for Retail Kiosks, ATMs, and displays

▤ Summary

ATM kiosks are expected to dominate the US market with $16 billion in revenue, followed by retail use cases that include quick-service restaurants, ticketing, bill-pay, gaming, hospitality, and photos. Here are two foundational accessibility solutions that can help people with no or low vision use kiosks: • Offer the option to insert a cabled earphone or earbuds into the mini jack to activate a speech engine. On April 24, 2024, the Department of Justice (DOJ) passed a rule under ADA Title II mandating that state and local governments and their third-party contractors and software vendors must comply with WCAG 2.1 A/AA standards. The essential international standard to become familiar with is EN 301 549, a procurement guideline similar to 508 called “Accessibility requirements for ICT products and services in Europe.” To survive in a competitive global market, kiosk manufacturers and owners/operators must address European markets and these standards, which align with WCAG 2.1 The Web Content Accessibility Guidelines (WCAG) provide guidance for building web pages, with the expectation that the device allows the user to bring assistive technologies on board. It’s a critical reality check: If the user is getting ready to submit a form or initiate an action that has real consequences for them (such as financial or legal commitments), then they are given a chance to review and change or cancel the transaction.

▦ Linked Companies

Deque Systems

$10M to $25M