Impel Integrates with Cox Automotives Xtime to Deliver an End to End Conversational AI Scheduling Solution
Summary
Traditional scheduling processes can create long wait times and customer dissatisfaction as busy service agents try to answer calls and handle check-outs while coordinating calendars and lane capacity. By continuously mining DMS records and reaching out to customers with timely and relevant communications, and then answering questions and booking appointments in a natural, conversational manner, this new capability enables dealers to maximize service revenue without the need for additional headcount. • Business impact: Intelligent, automated outreach and conversational AI scheduling enables dealerships to book an average of more appointments, helping increase service revenue and generating greater customer retention. Delivering exceptional customer experiences at scale, while at the same time driving greater operational efficiency, is only possible with the application of intelligent technology," said Devin Daly, CEO and Co-Founder of Impel. By integrating Impels enterprise-grade Automotive AI with Xtimes industry-leading scheduling platform, dealers can finally deliver the personalized, seamless experience customers expect – all without the need for human intervention.