GenAI edges closer to enterprise maturity | Computer Weekly
Summary
IT leaders are prioritising generative artificial intelligence (GenAI) projects that improve productivity or operational efficiency as the key benefits for early deployments of the technology, according to research by analyst Enterprise Strategy Group (ESG). For instance, energy provider EDF is deploying Dynatrace’s AI-driven automation technology to help its IT team optimise cloud operations and deliver reliable and secure customer experiences. The company sees Dynatrace’s AI monitoring offering as a way to identify potential inefficiencies in its tech infrastructure, to help the IT team remediate downtime quickly and improve customer self-service. “While GenAI can exacerbate existing risks with respect to the speed and scale of reconnaissance, social engineering, and spearphishing, the current impact of its code-generation abilities demonstrates a lesser effect on the attack landscape,” they said. • Deloitte survey shows business and IT leaders are optimistic about GenAI, but academic researchers warn of AI training time bom.