Making Your Work in Process Work
Summary
“People say, Well, I always thought I could do more because I knew, like, benchmarks or whatever would tell me I should be able to,” says McCreight, owner and president of Collision Resources Inc., a provider of scheduling and estimating software and consulting services. Because what was happening was the cars were coming in on Monday, yet they were sitting until Wednesday or Thursday before they were touching them.” As McCreight observed, shops were scheduling work more in theory than reality. In addition to reducing the percentage of cars held over a weekend by 33%, he also claims an increase in hours produced by repair order by 31% and a reduction in cycle time by two whole days. “Anytime you reduce — if you can — the number of vehicles on-site by one and still maintain the same production capacity, youve improved your cycle time,” says McCreight. “Change management, getting your team on board, it cant just be that you go to a 20 group and you bring back an idea, work on it for two weeks, and it just goes away,” says McCreight.