Revation Systems to Offer Real-Time Tone Analysis for Contact Center Agents in Newest Release of LinkLive 9.0
Summary
SAN FRANCISCO--( BUSINESS WIRE )--Today, Revation Systems, a leader in cloud-based, compliant communications, announced the latest release of its flagship platform, LinkLive 9.0. In an era of rapidly advancing technology and growing customer expectations for communication, Revation Systems’ LinkLive cloud-based contact center solution and its Reva bot artificial intelligence feature make digital transformation consumable for organizations in the healthcare and banking industries. The Reva Agent Advisor solution offers prepackaged tone role types specific to the healthcare and banking verticals, streamlining the approach to digitally transforming consumer engagement. Revation is also announcing its company-wide renewal of the Health Information Trust Alliance (HITRUST) Common Security Framework (CSF) certification, including the extended controls for Centers for Medicare and Medicaid Services “CMS” requirements. With simplified technology acquisition models that are purpose-built for the healthcare and finance verticals, Revation Systems helps organizations enhance the customer and patient experience.
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