Banks Improve Transaction Search and Debit Card Management Capabilities for Mobile Users
Summary
"Banks are adopting a mobile-centric approach that enables customers to efficiently access account transactions through their mobile device," said Susan Foulds, managing director, Keynova Group. Virtual assistants can be efficient in finding older transactions or searching accounts with high volume activity via mobile as well. Daily transaction limits, which are important for controlling spending and preventing fraud, are supported by just over one-third of banks for both app and mobile web users. Since 1999, Keynova Groups Scorecards have served as the go-to source for leading financial services firms to obtain reliable competitive intelligence and actionable insights. The firms proven methodology and highly detailed results help its clients maximize the value of their online and mobile channels to deliver a premier experience to customers and prospects.