DigitalGenius raises $14.75 million Series A for AI-based customer service solution
Summary
When DigitalGenius participated in the TechCrunch Disrupt Battlefield competition in New York City in 2015, there weren’t a lot of companies working on AI and machine learning. Customers include KLM Royal Dutch Airlines, Unilever, Eurostar and Soylent. Just this year, the company landed its first government customer, which hopes to use DigitalGenius to improve its citizen outreach. A customer service representative can work with DigitalGenius technology to form a human-technology team. Naumov says the company has hired a chief revenue and they want to grow the number of employees from 60 by around 30-50 percent in the coming year.
Funding
Amount
$14.8M
Total raised
Date
December 19, 2017
Announcement date
Investors
Lumia Capital, Salesforce Ventures, Paua Ventures, MMC Ventures, Global Founders Capital, Metamorphic Ventures, RRE Ventures, Spider Capital, Runa Capital, Lerer Hippeau Ventures
Lead investors
Company
http://www.digitalgenius.com
Funded company
Classifications
industries
No industries detected
applications
Customer Service & Support
AskAI Classifications
Labels
Artificial Intelligence
Customer Support Software
Ecommerce Software
Linked Companies
DigitalGenius
$1M to $5M