Expands Agent Chat Functionality to Reduce Inbound Call Volumes and Boost Healthcare Staff Efficiency
Summary
With Agent Chat, a secure conversation is initiated to quickly connect a patient to the healthcare facility, greatly reducing call volumes and wait times while also improving staff productivity and Net Promoter Scores (NPS). “Agent Chat provides them a secure channel to connect with their provider while reducing the burden on contact centers to manually staff hundreds of phone calls per day.” For healthcare staff, Agent Chat offers an enhanced contact center experience that allows providers to deliver automated and at scale service around the clock, driven by: • Intelligent routing – Chats are routed to appropriate queues based on screening questions or direct access URL links. Agent Chat is ideal for referral outreach, managing appointments, and assisting patients with bill pay. Additionally, our pharmaceutical team partners with life science companies to develop strategic disease state awareness, education, and vaccination reminders, reaching more patients through customized communication. For 30 years, TeleVox has helped preserve care continuity, reduce the operational burden on staff, and drive revenue, making the healthcare communication process easier for everyone.
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