2024 Annual Report Card Winners: Solution Providers Give Top Grades To Key Vendors
Summary
The CRN ARC provides a look at which IT vendors are doing the best jobs – and which ones have some work to do – in meeting their partners’ needs in terms of product innovation, support, partner program resources and other critical criteria that determine the success or failure of a vendor-solution provider relationship. The winners of this year’s ARC project are being announced in conjunction with the XChange August 2024 conference being held this week in San Antonio, Texas, put on by The Channel Company, CRN’s parent company. Partners graded IT vendors on a total of 22 criteria spanning four categories: product innovation, support, partnership, and managed and cloud services. Partnership criteria: Includes solution provider programs, communication, managing channel conflict, revenue and profit potential, and ease of doing business. Managed and cloud services criteria: Includes consumption-based and subscription pricing, integration with services management tools, cloud-readiness of channel program, field teaming and channel compensation alignment, and profit margins/profit potential.