Sonos CEO Patrick Spence on app issues and delayed product launch: “...my execution fell short…” - Times of India
Summary
What he said about app issues Sonos has announced its decision to delay two hardware launches which were originally planned for later this year. But as weve mentioned, we felt like it would be -- that we had to address the app issues first because we hold a high bar on the experience, we want customers to have. This means delaying the 2 major new product releases we had planned for Q4 until our app experience meets the level of quality that we, our customers and our partners expect from Sonos.”While this has the painful effect of reducing our Q4 sales expectations, we believe it will set our future products up for greater success over the medium to long term. We have been working tirelessly on fixing the bugs in the new app, adding back certain features, and exploring every option for improving the customer experience. Ive asked Nick Millington, the original software architect of the Sonos experience, to do whatever it takes to address the issues with our new app.We have identified the key bugs, have a plan to fix them and are improving our processes and staffing to ensure we successfully execute our action plan.