IntelePeer introduces AI-powered automation solution for Microsoft Teams
Summary
IntelePeer, a provider of artificial intelligence-powered communication solutions, has introduced SmartCommunicator for Microsoft Teams. SmartCommunicator is a new module available with the firm’s SmartOffice and SmartWorker solutions and provides Teams users with intelligent routing for incoming customer interactions, including text, email and voice communications from individual or shared inboxes. “SmartCommunicator automates communications among employees and customers while capturing and acting upon time-sensitive customer insights across enterprise, retail and remote locations,” said Frank Fawzi, CEO of IntelePeer. “With real-time analytics, we’re bringing contact centre capabilities to business users while giving central visibility and tracking into each customer interaction.” The solution integrates with Microsoft Outlook, as well as customer relationship management and enterprise applications, and provides a centralised place for information, eliminating the need to navigate between multiple platforms. Other features of the module include real-time enterprise analytics, a shared inbox for easy communication between customers and employees, templated responses, auto-reply suggestions and content moderation functionality that can filter inappropriate language.