NovelVox Continues to Drive Omnichannel Engagements in Avaya Contact Centers; Boosts Operational Efficiency with Unified CX Solutions
Summary
Since then, both companies have been collaborating closely to integrate NovelVoxs innovative solutions with Avayas on-premise contact center environment for enhanced operational efficiency and seamless customer experience. The integration helps agents to receive interactions from Voice and Digital channels on one screen - empowering them to resolve queries more efficiently. • Seamless integration with CRMs, Knowledge Base, Ticketing Software, and 75+ other business apps to eliminate screen toggling among agents. • Unified view of customer data, past interaction history, and other relevant information to keep agents contextually aware all the time. Amit Gandhi, CEO of NovelVox, reflects on their partnership with Avaya, emphasizing the shared goal of meeting modern customer expectations for quick and personalized responses across all communication channels.
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