Resolve Tech Solutions Recognized for Artificial Intelligence Breakthrough Innovation in 2024 AI Breakthrough Awards Program
Summary
However, traditional field operations have lagged digitally, and manual processes are prone to errors," said Steve Johansson, managing director, AI Breakthrough. "Intelligent Field Operations goes beyond automation, providing a comprehensive system that anticipates problems, optimizes routes, empowers the workforce, and elevates the customer experience. Additional breakthrough key features include real-time tracking of fleet location, status, and health data, cloud-based software for job scheduling based on geography, skill sets, and parts availability, automated notifications and predictive ETAs for customers, mobile interface for technicians to access customer histories, equipment details, and required parts, as well as various tools for technicians, such as checklists, guides, video calls with experts, and augmented reality instructions. Resolve Tech Solutions (RTS), a Texas-based IT powerhouse with over 25 years of experience, empowers businesses to unlock their full potential through cutting-edge technology. At RTS we pride ourselves on seamlessly modernizing and integrating core business systems for a future-proof foundation, leveraging the power of the cloud for increased agility and cost reduction, harnessing the power of AI/ML with pre-built industry solutions through JunoLabs.ai, our pre-integrated AI lab, to unlock actionable insights, and finally, streamlining workflows and boosting efficiency through our RPA enablement services.