Veteran Customer Experience Leaders Launch the Experience Alliance™, an Exclusive Community for CX Executives
Summary
The ongoing support of other senior executives across Oracle and many of the largest companies in the world who were our customers helped me define what it meant to lead experience. • Annual One-day Summits: In-person events including hard to reach outside speakers on big picture topics such as economics, geopolitics, demographics, AI, technology, and data science. Designed and built based on feedback and suggestions from CCOs and CXOs across industries, go-to-market models, and company size, participants have included senior experience leaders from brands including AT&T, Ricoh, FIS, Juniper Networks, LeanData, Nationwide Insurance, and others. The Experience Alliance is an invitation-based private community for senior customer experience leaders, helping members connect with, learn from, and support each other, magnify their influence, and create the kinds of personal and professional connections that one member noted were like my "own personal board of directors." On over a dozen "Global CX Thought Leaders" lists, hes also a Teaching Fellow at UC Berkeleys Lester Center for Entrepreneurship and Innovation at The Haas School of Business.