Disrupting Customer Interaction: Dr. Theresa Szczurek Leads Radish Systems Innovation
Summary
ChoiceView enables businesses to provide visual information alongside voice calls, allowing users to see images, graphics, and text on their devices during phone conversations. For instance, they collaborated with Mile High United Way to enhance the 211 service, enabling people to find shelters quickly via smartphone during emergencies. "Our technology helps achieve both by reducing average handle time, improving first call resolution rates, and enhancing overall customer satisfaction." A sought-after thought leader and author, she continues to impact the technology landscape through strategic consulting and board memberships, all while fostering innovation and leadership development. Karla Jo learned firsthand how unforgiving business can be when millions of dollars are on the line — and how the control of public opinion often determines whether one company is happily chosen, or another is brutally rejected.