Avaya and Verint Extend Workforce Engagement Management for Cloud
Summary
Avaya and Verint expect that their current offering will continue to satisfy a wide range of customer requirements, and ongoing co-development will further expand WEM capabilities. “Avaya IX Workforce Engagement offers a full-featured, unified solution for both cloud and on premise contact centers to meet organizations’ unique needs and budget in a true consumption-based pricing model, suitable for large, multinational enterprises and small to midsize businesses.” Innogy, a large energy company based in Germany with more than 38,000 employees, recently chose the new Avaya IX Workforce Engagement offering for its contact center. “We embarked on an extensive internal review and tender of our Contact Center Technologies and chose Avaya and Verint for their functionality, proven experience and their availability of key skills and the capabilities of their platforms. Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance.
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