FatPipe and ACS Technologies Digitally Transform Their Contact Centers With Avaya IX Mobility
Summary
2 Businesses need to equip their contact centers with the ability to deliver tailored services that tap the features and functionality of mobile devices and the networks serving them. “When it comes to using today’s powerful communication tools, more and more people want to use the full complement from voice to text to chat to omnichannel–particularly those using mobile devices,” said Laurent Philonenko, Avaya Senior Vice President, Innovation. They chose to implement Avaya IX Mobility in combination with their secure SD-WAN for Customer Support 800 service, offering self-service choices for smartphone users. As Avaya’s first Avaya IX Mobility solutions customer, they migrated all 800 numbers over the course of two months with a projected hard dollar savings of 35 percent from their previous carrier. With brands such as Realm ® , ACS™ , PDS™ , The City , and HeadMaster™ , ACS Technologies enables churches and schools to manage every vital area of their ministry from finances to relationships, from events and groups to giving and serving.
