PolyAI raises €46 million to further optmise its conversational AI for unbeatable customer service automation
Summary
They were pushing boundaries with LLMs, achieving unprecedented conversational accuracy in customer service use cases, but most contact centers just weren’t quite ready to take the leap. Today, PolyAI serves close to 100 enterprise customers, including FedEx, PG&E, Caesars, Marriott and Unicredit. For instance, with one of their global clients, they deployed the world’s most multilingual enterprise voice assistant, supporting 12 languages and doing the work of 1,000+ full time employees. Their platform combines the advantages of generative AI paired with a user experience that matches how enterprises actually build, deploy, and iterate in the voice channel. In addition to those named above, PolyAI’s clients include market leaders in logistics, global banking, hospitality, home services, insurance, energy, retail, healthcare, manufacturing and telecoms, as well as organizations in the public sector.