transcosmos develops Internet Interactive Solution, a solution based on an AIGC model
Summary
With the upgraded service, transcosmos enables businesses to interact with consumers across all phases of customer journey swiftly, thereby boosting CX by identifying the opportunity to retain and increase brand advocates across brand domains. Assist brands in summarizing public opinions, and track and monitor the quality of interactive content and its influence in real time. *1: transCxLink is an omnichannel intelligent contact center platform developed by transcosmos. Connecting all kinds of communication channels including social platforms, voice calls and chats, the platform not only delivers a seamless customer service process between companies, consumers and agents, but also comes with an extensive range of features such as CRM, intelligent services, marketing systems, voice recognition, automated reporting, business insight, and more. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients excellent products and services to consumers in 46 countries/regions around the globe.