FirstSupport.ai: AI Assistant for Customer Support
Summary
One week following our launch on Zendesk Marketplace, our product has been used by e-commerce merchants using platforms like Magento/Woocommerce/Shopify, customer support outsourcing firms, and startups across Asia, Europe, and America. These companies serve customers from multiple countries who speak different languages, and they manage extensive knowledge bases. Whenever your customer support team opens a ticket, FirstSupport AI will automatically generate a response draft based on Information on your knowledge resource (Zendesk Knowledge Base, Google Docs, PDF, Website, Sitemap, Past Ticket Conversations, and more) that you can connect in our dashboard Information from the connected third-party platform (Shopify/Stripe/Woocommerce), or custom APIs such as your internal toolSo you can review and submit directly in one click. Our customizable summary formats enable the extraction of diverse data from each ticket, ranging from product/customer information to insights into customer emotions during the conversation, ensuring comprehensive and efficient overviews tailored to your specific business needsSee it in action:Easily assign relevant tags to your tickets with just one click. We offer a two-week free trial and personalized onboarding support directly from our co-founders (reach out to us via hi@firstsupport.ai mentioning that you found us through the YC Launch)If you can refer us to: or, youre just interested in being our sales partnerWe would love to chat.