Thoughtly announces $3M seed round to revolutionize contact centers with human-like AI agents
Summary
NEW YORK, June 4, 2024 /PRNewswire/ -- Thoughtly, a rapidly growing startup building AI voice agents for contact centers, has secured a $3 million funding round with participation from Afore Capital, Greycroft, Expansion, and others. Unlike CCaaS providers who rely on maintaining human agents to sustain their revenue, Thoughtly offers a more efficient, scalable and cost-effective solution for businesses. This has resulted in an alarming 45% annual churn rate for agents, leaving businesses struggling to staff their phone lines and customers frustrated with long wait times. This puts the power of AI technology into the hands of businesses of all sizes and industries.To further enhance the customer experience, Thoughtly has introduced their "agent accelerator" program. By providing a no-code platform to deploy AI voice agents, Thoughtly empowers businesses to enhance customer interactions, streamline operations, and significantly reduce costs.