AI customer assistant provider Neople secures €6M
Summary
The company will direct the funding towards international expansion and build an AI-training centre in Berlin.Clients which integrate neoples into their software include over over 100 Dutch and German e-commerce businesses.AI is not widely used in support roles yet, because it often delivers incomplete, incorrect, or poorly toned responses. Neople will focus on accuracy and coherence of responses to queries going forward and call their aspiration of a fluent and sensical chatbot Collegial AI.Co-founder and CEO Hans de Penning explained: We are on the verge of a shift to a new way of working with technology. Soon, AI colleagues with the right soft skills will automate all repetitive and time-consuming tasks exactly as instructed. This future collaboration is what we call Collegial AI.Customer support teams are often the bottleneck of an e-commerce business, dealing with numerous cases, including those from annoyed or even rude customers. Collegial AI makes their jobs more enjoyable and allows them to focus on the edge cases.