Toshiba Self-Service Technology Enhances Customer Experience at Western Beef
Summary
The tech innovator’s four Self Checkout System 6 units and four Xsellrate self-service kiosks are quickly producing positive results at two signature Western Beef locations in New York City. Xsellrate also assists Western Beef customers locate other groceries, receive the latest store promotions and access to relevant coupons based on past purchases. Toshiba’s self-service kiosks feature a processing station that store personnel utilize to complete a purchase and order status display for customers. “We are thrilled the adoption of our self-service systems is producing definitive results for Western Beef,” said Bill Campbell, Toshiba Global Commerce Solutions vice president, head of Americas. “Beyond offering more intuitive and frictionless transactions, our retail solutions are also enhancing operational efficiency, while freeing store staff to provide customers with a better shopping experience.