Verint Recognises Customers Across EMEA for Exemplary Results in Customer Engagement, Employee Engagement and Workforce Optimisation

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“We are delighted to receive our Optimising Customer Engagement Award,” says Niall Thomas, Head of Knowledge and Quality Assurance, EIR. On receiving the Optimising the Workforce Award, Scott Doherty, Resource Planning Manager, esure, notes, “We’re so pleased to see our hard work recognised. Regarding its Improving Processes category win, Richard Simpson, Network Resource Planning Manager, Royal Mail Customer Experience, says, “We are delighted to have won this award. “This year, we received an unprecedented number of entrants to our annual customer awards,” says Nick Nonini, managing director EMEA at Verint. “Once again, we are inspired by this impressive group of entrants and the results that they achieved using not only our solutions, but combining them with a dedicated focus and desire to dramatically improve processes and customer engagement.

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