transcosmos adds T-GPT, its proprietary chatbot powered by GenAI to its DX platform that optimizes CX across all customer touchpoints
Summary
With the purpose of increasing the end-user self-service rate, transcosmos consolidated its technical and operational know-how gained through GenAI research and testing performed in customer support business process, and developed and integrated its proprietary GenAI chatbot T-GPT into its hybrid chat support solution. As a result, T-GPT helps businesses reduce end-users time to solve their problems and boost user satisfaction. Looking at the operational side, the traditional maintenance process requires businesses to review and update chatbot response scenarios comprehensively. Just by updating knowledge for GenAI, T-GPT can respond to inquiries based on the latest information, thereby enabling businesses to increase the bot-service completion rate as well as reduce operational costs on an ongoing basis. At the same time, transcosmos will elevate T-GPT to a more valuable solution for clients by adding GenAI-powered features that help increase agent service productivity as well as enhancing overall contact center operations.