Gartner: Few organisations have mature AI processes | Computer Weekly
Summary
The use of artificial intelligence (AI) is spreading rapidly in organisations, the latest survey from analyst Gartner has reported. Gartner identifies five business outcomes that AI initiatives can support, namely: revenue growth, cost optimisation, risk reduction, customer experience and employee productivity improvement. According to Ramos, the survey results show that organisations need to develop foundational AI capabilities to tackle the challenges that come from deploying the technology at scale. “We found that organisations that performed changed management activities more frequently tend to have AI initiatives that have a greater impact on business outcomes,” he said. Having your data AI-ready enables organisations to generate good business outcomes with AI,” added Ramos.