Australian start-up Brainfish raises $3.85M in seed funding round to redefine customer support experience with AI | Brainfish
Summary
Sydney start-up Brainfish, an AI-powered customer support platform for online businesses, has raised $3.85M AUD ($2.5M USD) in its second funding round to double down on its product innovation and accelerate its international expansion.The raise was led by Peak XV Partners Surge with participation from Macdoch Ventures, Black Sheep Capital, Justus Hammer the CEO of MadPaws, and angel investors in the AU and USA, bringing Brainfishs total capital raised to $5M in a 12 month period.Launched in April 2023 by ex-SiteMinder product builders Daniel Kimber (CEO) and Ajain Vivek Thankaswamy (CTO), Brainfish enables businesses to answer and resolve customer queries in real-time. Experiencing the unique challenges of customer support models and systems first-hand, the duo founded Brainfish to turn the industry on its head.The company has seen a 65% month-on-month growth trajectory since its entry to market 12 months ago and already services more than 300,000 users globally across software companies and marketplaces, including ASX-listed Mad Paws and Airtasker - one of Australias fastest growing technology businesses.Brainfishs proprietary AI search function combines a businesss knowledge with contextual understanding of the customer to deliver personalised answers instantaneously. With this technology, companies can handle large volumes of customer queries with efficiency and quality.Brainfish currently services businesses in Australia, US, Singapore.