Why we invested in Daupler — Burnt Island Ventures
Summary
They solve deeply complex data, logistics and customer service problems for water utilities small and large - and do so scalably. They are intelligent, humble, thoughtful people who are on a mission to organize and make actionable the exploding universe of real-time data around critical services. Thats tremendously compelling, especially against the backdrop of the metrics theyre already clocking.Daupler solves what is invariably a pretty tough but necessary function for a utility. They automate the process of receiving communications from the customer/stakeholder network, categorizing and prioritizing that information, assigning the work order to the relevant team, communicating the progress against that work order back to not only the customer but also legal, HR, and the team manager, logging completion of the world to end functionality, scalably. There is of course work to do, but the degree of visibility John has into the operations of the business, and the advantage that gives him in terms of being able to fly the plane as they ramp up their sales operations bodes very well for the future.Daupler - thanks for having us along for the ride, as you build the service that will allow everyone with a network of physical assets, from SFPUC to PG&E to Verizon to Amtrak, to monitor and maintain them efficiently and effectively, giving their customers an amazing experience in the process.