TTEC and Bright Software unveil AI-enhanced learning solution to elevate contact center associate performance
Summary
The blended service and technology solution combines TTECs proprietary learning methodology, RealSkill, with Brights proven AI-enhanced delivery platform. "Together with Bright, we are providing clients a blended solution that will enhance our ability to better engage the learner, drive retention, boost speed to proficiency, and improve CX performance." Bright is a leading conversation, chat, decision-making, and software simulation platform, helping Fortune 500 brands across numerous industries transform their organizations through a uniquely holistic immersive learning experience. "TTECs expertise allows us to instantly scale our ability to support a growing global customer base with highly qualified domain experts in every relevant language, region, and time zone." Serving iconic and disruptive brands, TTECs outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey.
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