Software purges: How CIOs can declutter the software stack
Summary
“The modernization of our tech infrastructure is proceeding at pace, allowing us to deliver new capabilities to our clients," Citi CEO Jane Fraser, said during a January earnings call. Having “a lot of disjointed systems that aren’t integrated” can make work harder, and be a waste of employee time and financial resources. Fortified and its client started figuring out what functions are dependent on those legacy platforms, and what they would need to change if they were replaced. They also had conversations across business units to better understand their critical goals and objectives, which helped them create an evaluation criteria around what stays, what’s updated, and what goes out the door. Instead of presenting end users with a new solution, Threadgold said to involve them early on, "particularly with software that touches so many different departments.” Finding out where end users are encountering pain points such as where errors emerge or what’s causing work delays, can help companies decide what software will work best for their organization.