eFeedback by ANACITY Business: Making Sure that User Opinion Matters
Summary
Once seen as a peripheral function, facility management is today recognised as strategically important by Commercial Real Estate (CRE) leaders. The app-based feedback system leverages QR technology to ease the process of leaving comments and ensuring that these are easily accessible by the service staff. These include: Ongoing system: Usual feedback methods like surveys and interviews are one-time activities that are often targeted towards a specific objective. Digital records: One of the biggest challenges in gathering feedback is the over-reliance on paperwork which can easily get lost or suffer damage. Make informed decisions: The eFeedback system gives FMs actionable insight that significantly improves decision-making and resource allocation.
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