Turing Institute: Generative AI is going to change the face of government | Computer Weekly
Summary
Artificial intelligence (AI) could help automate a vast range of the work done by civil servants across hundreds of government services, research suggests. The researchers looked at 201 services that involved a decision and an exchange of information with government, such as registering to vote or applying for a national insurance number. “Especially with the rise of generative AI as a product ready to be integrated into organisations, there is currently optimism around the idea that government services can be made faster and more citizen-oriented, both improving public satisfaction, and cutting costs and bureaucratic overhead,” the report said. “Hence, according to these results, the arrival of GenAI shows even higher potential for automation than might be expected solely by analysing the proportion of routine tasks,” the researchers said. Dan Lucy, director of HR research and consulting at the Institute for Employment Studies, said AI typically affects tasks rather than jobs, and driving efficiencies can release staff to focus on higher value-added activities.